1. INTRODUCTION

HydraLakes, operated by Ptechpeople LLC ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. INFORMATION WE COLLECT

a) Personal Information:

• Name (required for account creation)
• Phone number (required, verified via OTP)
• Email address (optional)
• User-generated content (property requests, messages)

b) Location Information:

• Precise location data (GPS coordinates) for map features
• Search locations and points of interest
• Property request locations

c) Usage Data:

• App interactions and feature usage
• Search queries and preferences
• Token transaction history
• Chat conversations and messages

d) Device Information:

• Device type, operating system, and version
• App version and settings
• Unique device identifiers
• Firebase Cloud Messaging (FCM) tokens for notifications

e) Technical Data:

• IP address and network information
• App performance and crash data
• Analytics data through Firebase Analytics

3. HOW WE USE YOUR INFORMATION

a) Provide Core Services:

• Display lake information and calculate buffer zones
• Process property requests and facilitate matching
• Enable communication between matched users
• Verify survey numbers and provide location services

b) Improve User Experience:

• Personalize property recommendations
• Optimize app performance and features
• Provide customer support
• Send relevant notifications

c) Business Operations:

• Process token purchases and maintain transaction records
• Prevent fraud and ensure platform security
• Comply with legal obligations
• Conduct analytics and research

4. INFORMATION SHARING AND DISCLOSURE

a) With Other Users:

• Property request summaries (without personal contact details)
• Chat messages between matched users
• User names in conversations

b) With Service Providers:

• Supabase (database hosting and storage)
• Google (Maps API, Firebase services, analytics)
• OpenAI (AI-powered chat features)
• Twilio (phone number verification)
• App stores (for in-app purchases)

c) Legal Requirements:

• When required by law or legal process
• To protect our rights and prevent illegal activities
• In case of merger, acquisition, or business transfer

d) We DO NOT:

• Sell personal information to third parties
• Share contact details without explicit user consent
• Use information for advertising outside our platform

5. DATA STORAGE AND SECURITY

a) Data Storage:

• User data stored securely on Supabase servers
• Local data cached on device for performance
• Chat data migrated from local storage to database upon submission

b) Security Measures:

• Encrypted data transmission (HTTPS/TLS)
• Secure authentication using JWT tokens
• Regular security updates and monitoring
• Access controls and data minimization

c) Data Retention:

• Account data retained while account is active
• Chat data retained for service functionality
• Analytics data retained according to Firebase policies
• Deleted account data removed within 30 days

6. LOCATION DATA PRIVACY

a) Collection:

• Precise location collected only when app is in use
• Location permissions requested explicitly
• No background location tracking

b) Usage:

• Show user position on map
• Calculate distances to lakes and buffer zones
• Enable location-based property matching
• Provide relevant lake information

c) Control:

• Users can disable location services in device settings
• Location data not shared with other users directly
• Location context provided in property requests (area/locality only)

7. ARTIFICIAL INTELLIGENCE AND AUTOMATED PROCESSING

a) AI Features:

• OpenAI GPT models process property request conversations
• AI generates property summaries and recommendations
• Automated matching based on user preferences

b) Data Processing:

• Conversations processed to extract property requirements
• Personal contact information filtered out automatically
• AI responses generated based on user inputs

c) User Control:

• Users can review AI-generated summaries before submission
• Option to edit or modify AI interpretations
• Human oversight available for complex cases

8. CHILDREN'S PRIVACY

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18.

9. YOUR PRIVACY RIGHTS

You have the right to:

• Access your personal information
• Correct or update your information
• Delete your account and associated data
• Withdraw consent for data processing
• Export your data (data portability)
• Object to certain types of processing

To exercise these rights, contact us through the app or at privacy@hydralakes.com.

10. NOTIFICATIONS AND COMMUNICATIONS

a) Push Notifications:

• Match notifications and chat messages
• Important account and security updates
• Feature announcements and updates

b) Control:

• Users can disable notifications in app settings
• Critical security notifications cannot be disabled
• FCM tokens used for targeted notifications

11. INTERNATIONAL DATA TRANSFERS

Data may be transferred to and processed in countries outside India where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. We will notify users of significant changes through app notifications or email.

13. DATA BREACH NOTIFICATION

In the event of a data breach, we will notify affected users and relevant authorities as required by applicable law.

14. CONTACT INFORMATION

For privacy-related questions or concerns:

• Company: Ptechpeople LLC
• Service: HydraLakes
• Email: privacy@hydralakes.com
• Support: support@hydralakes.com

This Privacy Policy was last updated on August 27, 2025 and is effective immediately.